Using PSR is one way to bridge that communication breakdown. When you read it, if you are posting a question you will probably scratch your head at the answers, while computer people will be slapping their forehead and laughing out loud. This short article has 3 examples of fundamental misunderstandings Users and computer ‘ geeks” often don’t speak the same language, interpreting things differently based on their experience. As computer scientists we are trained to communicate with the dumbest things in the world – computers – so you’d think we’d be able to communicate quite well with people. Upload result to a file share site and post the link back here. The program is accessible from the Control Panel under “Record steps to reproduce a problem” or run psr.exe from Explorer. ZIP folder, which is easily passed on to the help desk. It’s as simple as hitting “record” then adding in comments as needed. If the problem is repeatable, the recorder will capture what you do in text form. That’s why Win7 introduces the Problem Steps Recorder, a screen-capture tool that allows the end-user to record the problems they’re
Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. Either copy and paste the recorded steps into the forum or upload the zip file to Skydrive and give us a link to the zip file Please use the Problem Steps Recorder to capture what you are doing so we have more details to work with. Here by pasting the text into a reply, or typing the full message if you can't copy it.
As of Win 2000, captures error text from most(some?) dialog boxes. This link describes a shortcut to capture the FULL and EXACT error message text in a message box. So we need the exact error message text, we can't find paraphrased error messages. We search various sources for the error message you give us to find possible solutions. In theory that is obvious, but apparently you didn't give us enough information to provide a good answer. If there is an error code generated, we need to see that too.ĭescribe the exact steps you take to create the error (so we can try to recreate it) and the resulting error. When you get an error, we Need the FULL andĮXACT Error message text and error code (if there is one) as Diagnostic Cluesįirst rule of asking questions, you have to provide enough information about what you are doing so we can try to recreate the problem.
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